You may get a full refund if:
a) the product arrives broken.
b) the product is deemed to be faulty.
If the product arrives broken, please take a picture immediately and e-mail us at email@example.com within 2 days of receiving the product. Attach the picture of the broken item along with your order details & personal information and we will either refund you the money or ship another one out to you as soon as possible.
If you believe the product to be faulty, e-mail us at firstname.lastname@example.org with a picture and description of why the product is faulty. We will go over your description carefully, and if we also deem the product to be faulty, then we will either refund you the money or ship another one out to you as soon as possible.
Returns and Exchanges
We do not offer online returns or exchanges.
However, if you would like to exchange a product and the product is unbroken/undamaged, then you may return it in person within 14 days at our Factory Shop in Paarl for another item of the same value or less. Be sure to bring your order details and/or proof of purchase so we can verify the product.
Customized Items and Commission that did not arrive broken or faulty will not be exchanged.
Terms of Service
All Fanglasstic products are made to order, which can take from 2-3 days to create.
We respect your privacy and take it very seriously. We are Fanglasstic, and this is our plan of action for the protection of your personal information. It describes how we collect, use, disclose, and store your personal information.
This policy applies to you when you visit our website, use our application, or order our products or services as a customer.PERSONAL INFORMATION
Scope. Your personal information includes information we collect:
It excludes anonymous, de-identified, statistical, and public information. Your obligations. You may only send us your own personal information or someone else’s personal information if you have their permission to do so.ACCEPTANCE AND CHANGES
Acceptance You may not order any of our products or services if you do not accept this policy or any changes to it.
Changes We may change this policy at any time and will notify you of the changes on our website, through our application, or by email. The changed policy applies to you if you continue using our website, our application, or our products or services following the notification.
Collection Automatically through website. When you visit our website, we automatically collect your Internet usage information (including your IP address, browser details, and usage information) through your browser, which we may use to display our website correctly, track your activities on it, or for other necessary purposes. On registration or submission. We may ask you to provide us with certain identifying information (including your first name, surname, and email address) when you register on or otherwise submit information through our website or application for the first time. Through an order. We ask you to provide us certain products or services information when you order our products or services.
Voluntarily We may ask you to provide us certain optional information on a voluntary basis.
Consent to collection We will get your consent to collect your personal information in accordance with applicable law when you provide us with it
Purpose for collection We may process your information that you provide to us for the purposes that you indicated when you agreed to provide it to us. Processing includes gathering your personal information, disclosing it, and combining it with other personal information.USE
Processing We may process your personal information to fulfil our obligations to you.
Cookies We may place small text files on your device when you visit our website that allow us to provide you with a personalised experience by associating your personal information with your device. They let us remember your preferences, allow third parties to provide services to you, and otherwise serve useful purposes for you. Your internet browser generally accepts them automatically, but you can often change this setting or delete them manually. However, we won’t be able to provide you with access to certain aspects of our website where cookies are necessary if you do so. We have no access to or control over any cookies that our business partners use on our website and they have their own privacy policies that govern them.
Messages We may use your identifying information to send you administrative and update messages about our website.
Targeted content We may use your personal information to provide you with targeted content through our website in a completely automated process.
Recording calls We may monitor and record any telephone calls that you make to us, unless you specifically request us not to.DISCLOSURE
Sharing We may share your personal information with third parties for the purposes of fulfilling our obligations to you, including with:
Honour this policy We will require anyone that we share your personal information with to honour this policy whenever possible in terms of applicable law.
Mandatory disclosure We may disclose personal information to third parties if required for legal reasons, such as if required by the relevant authorities or a court order.
Marketing purposes We may disclose aggregate statistical information that we derive from your and other people’s personal information to our advertisers or business partners.
Personnel We may need to disclose personal information to our personnel to do their jobs, but will not do so unnecessarily.
Change of ownership We may assign our rights to the personal information we process to our new owners if our ownership changes for any reason.SECURITY
We take the security of personal information very seriously and always do our best to comply with applicable data protection laws. Our hosting company will host our website in a secure server environment that uses a firewall and other advanced security measures to prevent interference or access from outside intruders. We implement disaster recovery procedures where appropriate.STORAGE
Access You may ask us to provide you with a description of the personal information that we hold on you, correct or update it or delete it (provided that we do not need it to fulfil our obligations to you or applicable law does not require us to keep it). We will take all reasonable steps to verify your identity before doing so. We may charge a fee to recoup our costs associated with this request if there is a cost to us associated with it and provided that applicable law allows us to do so. Please contact us with your name and any other information needed to identify you correctly if you want access to information or want us to correct, update or delete it.
Accuracy We will do our best to keep your personal information that we collect accurate, complete, and up to date.
Participation We may ask you to update your personal information from time to time, but will take steps to verify your identity to prevent unauthorised access when doing so.
Retention We will only keep your personal information for as long as is necessary to fulfil our obligations to you, unless you have given us permission to keep it longer or we are otherwise legally allowed to do so.
Transfer We may transfer your personal information outside of the country in which it was collected to a foreign country. You consent to us processing your personal information in a foreign country with less stringent data protection laws than the country in which it was collected.GENERAL
Updating or removing You may update or remove your personal information:
Limitation We are not responsible for anyone else’s privacy policies or practices.